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PROFILE
Lover of technology. Technology products are changing the way we live our lives. That’s what makes working at in IT so exciting. I’m looking to always be involved with the latest innovations, a place that engages learning and research, and a place implement solutions to help solve everyday issues.
 

EXPERIENCE

GENIUS | APPLE (New York, NY) | FALL 2012 - PRESENT

  • Rank 1st for productivity for entire Genius Team for FY 2013.

  • Worked on various internal projects including; on-going training, iPhone component validation, and Joint Venture.

  • Created measurable improvement with teammates in performance through coaching and training.

GENIUS ADMIN | APPLE (McLean, VA) | FALL 2011 - FALL 2012 

  • Market Trainer for Northern Virginia Market for the Genius Bar. Designed and facilitated over 500+ hours of training for Facilitators, Geniuses, and Family Room Specialists.

  • Restructured and organized the Genius Room and repair processes resulting in dramatic improvement in Regional Family Room Ranking.

  •  IS&T Point Person for Technical Support with In-Store Systems. Managed and ensured internal tools and systems are funtioning properly.

  • Launched the first Family Room mentor team and “Business + Family Room” team.

  • Veteran Genius on team of 30, provided leadership support on floor for technical and customer service related issues.

GENIUS | APPLE (McLean, VA) | SUMMER 2010 - FALL 2011 

  • Received the highest NPS % Award for the Holiday 2011 Northern Virginia Market Meeting by creating Promoters
  • Maintained in-store Open Directory accounts on OSX Server and diagnostics tools. 

CONCIERGE | APPLE (McLean, VA) | SUMMER 2008 - SUMMER 2010 

  • Developed workflows for ochestrating the customer experience while shopping at an Apple Store.

  • Created schedules, managed breaks, and constantly evolving the roles within team.

  • Scheduled and managed the free public Workshops.

SALES PROFESSIONAL | RALPH LAUREN (McLean, VA) | SPRING 2006 - SUMMER 2008

  • Top 75 Menswear Sales for several financial quarters.

  • Hand-selected menswear from sportwear to made-to-measure suits for clients all over the world

  • Worked to develop training on the history of menswear and fashion.

EDUCATION

GEORGE MASON UNIVERSITY | MAY 2007
Biology, B.S.
BROOKLYN COLLEGE | PRESENT
Selected Coursework in Computer Science.

SKILLS
Adobe CS 6 (Photoshop, InDesign, Illustrator), Microsoft Office, iLife, iWork, Xcode, OS X,  Windows, Linux/UNIX, C++, HTML/CSS, Python.